SANTA LIMO | TERMS AND CONDITIONS

Elgin, Illinois | Chauffeur and Limousine Transportation

RESERVATIONS AND CHARGES. Reservations are confirmed upon SANTA LIMO acceptance. Provide accurate pickup and destination addresses, dates, times, passenger counts, and contact details. Fares, deposits, taxes, tolls, parking, gratuities, service fees, and other charges are disclosed at booking or in the applicable quote. Changes to times, destinations, vehicles, or stops depend on availability and may change the fare.

CANCELLATIONS, WAITING AND REFUNDS. Notice runs from SANTA LIMO receipt of cancellation to scheduled pickup. Fees: 24 hours or more, no charge and full prepayment refund; 12 to under 24 hours, 25% of base fare; 2 to under 12 hours, 50%; under 2 hours, 100%. If the chauffeur is dispatched, the 100% fee applies regardless of remaining time, subject to law. Included waiting varies by pickup and booking confirmation; extra charges may apply. A no-show may incur up to 100% of base fare under disclosed terms. Eligible refunds go to the original payment method where reasonably possible; provider processing times vary.

SERVICE AND PASSENGERS. Passengers must obey applicable laws and chauffeur safety instructions. Smoking, vaping, illegal activity, and unsafe behavior are prohibited; service may end if safety is threatened, subject to law. Customers are responsible for disclosed charges and reasonable, documented vehicle damage or extraordinary cleaning caused by their party, where permitted by law. Traffic, weather, road closures, flight disruptions, and other unforeseen events can delay service; SANTA LIMO will make reasonable efforts to communicate delays.

LAW AND ACCEPTANCE. Illinois law governs, subject to applicable consumer protections. Nothing here limits liability or customer rights that cannot legally be excluded. By making and confirming a reservation, customers accept applicable fares, cancellation fees, refund conditions, and other disclosed charges.

Questions or cancellations: contact SANTA LIMO using the phone number or email in your booking confirmation.